Systems Upgraded: Student Portal Back Online

Heads up: The new student portal is now online. Same login, same data—just a refreshed look and easier navigation. Issues logging in?

Read more: Changes to Student Portal

As of early July, we've upgraded our systems to better support you. As part of this, we launched a brand-new account experience to replace the old SAF Student Portal.

From June 30th to July 7th, the Student Portal was temporarily offline. As of June 8th (in China, Japan and Korea), it is back online.

We’ve put together this page to serve as your go-to resource for the new account experience. You may have already received emails from us with detailed information about the transition, so you can always refer back to those as well.

Accessing the Student Portal & What Changed

SAF Student Portal Mock-Up

Use your existing username and password to log in. Please note you will be prompted to reset your password the first time you access Student Portal. 

Once logged in, you'll find everything in the new Student Portal. You’ll be able to: 

  • View invoices, make payments, and see payment history 
  • Complete tasks, forms, and application materials 

 

What Stayed the Same:

  • Student Records: All your submitted student data will be carried over automatically (individual forms that have not been submitted yet will not carry over and you'll need to restart those in the new portal after July 8th)
  • Application Requirements 
  • SAF Contact Information
  • Emergency Health & Safety Support: Always available 

Key Dates of the Transition

June 29: Last Full Day of Old Portal

June 30: Old Portal Went Offline

(08:30 Chicago / 21:30 China / 22:30 Japan / 22:30 Korea)

June 30 - July 7: SAF Portal Remains Offline

Information can't be viewed; changes can't be made.

July 3: SAF US Offices Closed

All of IES Global closed for Independence Day in the US (4th of July).

July 8: New Student Portal Goes Live

Info available, forms can be submitted, payments can be processed.

Actions Required & What to Know

 

Update Your Safe Sender List

We're updating our email domain, which means some of our emails may land in your spam starting July 8th. These are incoming addresses only — you'll still reach us at the same addresses you've been using. Add your local country office's email to your safe sender list so you don't miss anything important.

Not sure how? Search "add safe sender" + your email provider's name for quick instructions. 

 

Pay Any Outstanding Balance

You are now able to make payments again now that the new Student Portal is live. Note that our processing times may be slightly delayed. 

 

A Note on Forms

You may see duplicate forms in your account. Don’t worry—this is a normal part of the transition. Our team is working to remove duplicates, so there is no action needed on your part for forms you already submitted.  

Any forms you completed before June 30 will have carried over into your account. Any forms you didn’t have a chance to complete before the portal downtime will be available for you to restart.  

 

Term-Specific Information & Actions

Frequently Asked Questions